Cookie & Data Usage Policy

Introduction to Our Data Practices

At LuniraMynd, we believe transparency builds trust. This comprehensive policy explains how we use cookies and similar tracking technologies on luniramynd.com to enhance your experience while maintaining your privacy rights. We're committed to helping you understand exactly what data we collect and why.

What Are Cookies and Tracking Technologies?

Cookies are small text files stored on your device when you visit our website. Think of them as digital sticky notes that help us remember your preferences and improve your browsing experience. Beyond traditional cookies, we also use web beacons, pixels, and localStorage technologies.

These technologies work silently in the background, collecting information about how you interact with our financial services platform. They help us understand which features you use most, what content interests you, and how we can make your journey through company formation processes more efficient.

Types of Tracking We Use

Specific Data We Collect

Here's exactly what information our tracking technologies gather during your visits to luniramynd.com:

How Tracking Enhances Your Experience

Every piece of data we collect serves a specific purpose in improving your experience with our financial services platform. When you return to our site, cookies remember where you left off in the company formation process, saving you time and frustration.

Our analytical tracking helps us identify common pain points in our user interface. For example, if we notice many users abandoning a particular form, we can redesign it to be more intuitive. This data-driven approach means we're constantly refining our services based on real user behavior.

Data Retention and Storage

Different types of data are kept for varying periods, depending on their purpose and legal requirements. We don't keep information longer than necessary, and we regularly review our data retention practices.

Managing Your Cookie Preferences

You have complete control over how cookies are used on your device. Most browsers allow you to manage cookie settings through their preferences menu. You can choose to block all cookies, accept only first-party cookies, or be prompted before each cookie is set.

Third-Party Services and Partners

We work with trusted third-party services to provide analytics, payment processing, and customer support features. These partners may also use cookies and tracking technologies, but they're bound by strict data protection agreements.

Our partners include analytics providers who help us understand website performance, payment processors who secure your financial transactions, and customer service platforms that enable us to provide better support. Each partnership is carefully evaluated to ensure they meet our privacy standards.

Your Rights and Choices

Under South African data protection regulations, you have several important rights regarding your personal data. You can request access to the information we've collected about you, ask us to correct inaccurate data, or request deletion of your information under certain circumstances.

You also have the right to data portability, meaning you can ask us to provide your data in a format that can be transferred to another service provider. If you've given consent for certain data processing activities, you can withdraw that consent at any time.

Updates to This Policy

As our services evolve and data protection laws change, we may need to update this policy. We'll notify you of any significant changes through email or prominent notices on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

When we make changes, we'll update the "Last Updated" date at the top of this policy. Substantial changes will be communicated at least 30 days before they take effect, giving you time to review the modifications and adjust your preferences if needed.