Privacy Policy

1. Information We Collect

Personal Information

When you engage with our company formation services, we collect various types of personal information necessary to provide our services effectively. This includes your full name, contact details, identification documents, and business-related information required for legal compliance.

Technical Information

Our website automatically collects certain technical information to improve your browsing experience and ensure our services function properly. This data helps us understand how visitors interact with our platform and identify areas for improvement.

Data Type	Purpose	Retention Period
IP Address	Security and analytics	12 months
Browser Type	Compatibility optimization	6 months
Session Data	User experience improvement	30 days

2. How We Use Your Information

LuniraMynd uses your personal information primarily to deliver our company formation services and maintain compliance with South African regulatory requirements. We process your data lawfully and transparently, ensuring each use serves a legitimate business purpose or legal obligation.

Service Delivery

Your information enables us to process company formation applications, communicate updates about your services, and provide ongoing support throughout the business registration process. We also use your data to verify your identity and ensure compliance with anti-money laundering regulations.

Legal Compliance

South African law requires us to collect and maintain certain information about our clients and their business activities. We retain records as mandated by the Companies and Intellectual Property Commission (CIPC) and other regulatory bodies to fulfill our legal obligations as a registered service provider.

3. Information Sharing and Disclosure

We share your information only when necessary to provide our services or comply with legal requirements. Our approach to data sharing is conservative and purposeful, ensuring your privacy remains protected while meeting our service obligations.

Authorized Service Providers

LuniraMynd works with trusted third-party service providers to deliver comprehensive company formation services. These partners include legal professionals, accounting firms, and government liaison services who require access to specific information to complete your business registration.

Regulatory Bodies

We disclose information to government agencies and regulatory bodies as required by South African law. This includes submissions to CIPC for company registration, SARS for tax registration, and other relevant authorities depending on your business type and activities. These disclosures are mandatory for legal business formation.

4. Your Privacy Rights

Under South African privacy legislation, including the Protection of Personal Information Act (POPIA), you have several important rights regarding your personal information. We're committed to facilitating the exercise of these rights promptly and transparently.

Exercising Your Rights

To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We may require identity verification before processing your request to ensure your personal information remains secure. Most requests are completed within 30 days, though complex requests may require additional time.

5. Data Security and Protection

LuniraMynd implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework combines technical, administrative, and physical safeguards designed to meet industry standards and regulatory requirements.

Technical Safeguards

We use encryption technology to protect data in transit and at rest. Our systems employ SSL certificates for web communications, encrypted databases for storage, and regular security updates to maintain protection against emerging threats. Access to personal information is restricted through multi-factor authentication and role-based permissions.

Administrative Controls

Our staff receive regular training on privacy and security best practices. We maintain strict access controls, ensuring employees can only access information necessary for their specific roles. Background checks are conducted on all personnel with access to sensitive client information.

6. Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve any disputes. Our retention periods vary depending on the type of information and applicable legal requirements.

Standard Retention Periods

Client files and company formation documents are typically retained for seven years after service completion, as required by South African business law. Communication records are kept for three years, while website analytics data is deleted after twelve months. These periods may be extended if legal proceedings are pending or regulatory investigations are ongoing.

Secure Deletion

When information is no longer required, we ensure secure deletion using industry-standard methods. Digital files are permanently deleted using multi-pass overwriting techniques, while physical documents are securely shredded. We maintain deletion logs to verify the proper disposal of personal information.

7. International Data Transfers

While LuniraMynd primarily operates within South Africa, some of our service providers and technology platforms may be located in other countries. When international data transfers occur, we ensure appropriate safeguards are in place to protect your personal information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. Most cookies we use are essential for website functionality, while others help us understand user preferences and improve our platform.

Cookie Types

Essential cookies enable core website functionality and cannot be disabled. Analytics cookies help us understand how visitors use our site, allowing us to make improvements. We don't use advertising cookies or track users across third-party websites. You can control non-essential cookies through your browser settings.

9. Updates to This Policy

This privacy policy may be updated periodically to reflect changes in our practices, services, or applicable laws. We'll notify you of significant changes through email or prominent website notices. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

We encourage you to review this policy regularly to stay informed about how we protect your personal information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

10. Contact Information for Privacy Matters

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please don't hesitate to contact us. We're committed to addressing privacy inquiries promptly and thoroughly.